Exceptional Customer Service Training: Going The Extra Mile

The mission at Infoplace USA is to go ‘Above and beyond’ to provide exceptional customer service to every guest. 

We can go ‘Above and Beyond’ for our guests in numerous ways. 

Here is just one example:

A guest approaches the Guest Services Desk and asks if the mall has a MAC Cosmetic store. The mall does not have a MAC store, but you think one or two department stores carry MAC products. Before you send the guest to the stores, please take a couple of minutes and call those stores to make sure they have the products that the guest is looking for. Your guest will be delighted that you took the time to discover this information and possibly save some unnecessary time and steps. 

BE A STAR TO YOUR GUESTS!!!