Curriculum
Exceptional Customer Service Training
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Exceptional Customer Service Training: Welcome
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Exceptional Customer Service Training: Welcome
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Exceptional Customer Service Training: What is Customer Service
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Exceptional Customer Service Training: What is Customer Service
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Exceptional Customer Service Training: Who are Our Customers
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Exceptional Customer Service Training: Who are Our Customers
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Exceptional Customer Service Training: Customer Service Basics
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Exceptional Customer Service Training: Customer Service Basics
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Exceptional Customer Service Training: Telephone Etiquette
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Exceptional Customer Service Training: Telephone Etiquette
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Exceptional Customer Service Training: Knowing The Services and Products
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Exceptional Customer Service Training: Knowing The Services and Products
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Exceptional Customer Service Training: Handling Upset Customers
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Exceptional Customer Service Training: Handling Upset Customers
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Exceptional Customer Service Training: Going The Extra Mile
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Exceptional Customer Service Training: Going The Extra Mile
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Exceptional Customer Service Training: Congratulations
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Recap what we've learned
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Video lesson
Exceptional Customer Service Training: Who are Our Customers
Know Our 4 Customers 1) General Public 2) Mall Office 3) Mall Merchants 4) Mall Employees