Exceptional Customer Service Training: Telephone Etiquette

Our standards require that we greet each of our phone customers in a warm and professional manner. Say the following when answering the phone: “ Good Afternoon, Thank you for calling Cherry Creek Guest Services, This is Jane, How may I help you?” Answer the phone by the second ring. Stand up straight. Smile as you talk on the phone. Speak clearly. Pace your voice. Allow the customer to speak