Telephone Etiquette: Exceptional Customer Service Training
- Description
- Curriculum
To follow along with the video, turn on Closed Captions or use headphones.
Our standards require that we greet each of our phone customers in a warm and professional manner.
Say the following when answering the phone:
“ Good Afternoon, Thank you for calling Cherry Creek Guest Services, This is Jane, How may I help you?”
Answer the phone by the second ring.
Stand up straight.
Smile as you talk on the phone.
Speak clearly.
Pace your voice.
Allow the customer to speak
-
1
Telephone Etiquette: Exceptional Customer Service TrainingTo follow along with the video, turn on Closed Captions or use headphones.
Our standards require that we greet each of our phone customers in a warm and professional manner.
Say the following when answering the phone:
“ Good Afternoon, Thank you for calling Cherry Creek Guest Services, This is Jane, How may I help you?”
Answer the phone by the second ring.
Stand up straight.
Smile as you talk on the phone.
Speak clearly.
Pace your voice.
Allow the customer to speak
-
2
Telephone Etiquette: Exceptional Customer Service Training